Here's what our customers are saying....
” I just want to say thank you for the wonderful service you provided us on our recent trip to Nuevo Vallarta. Not having to worry about packing up our stroller, diapers, and bibs sure made getting to and from Mexico a whole loteasier. The equipment showed up looking brand new and our little girl loved napping in it poolside. It also gave mom and dad the freedom to go anywhere we wanted around Banderas Bay. I would use PVVB on our next trip without a doubt." .
Thanks again. The Ruetz family,Racine, WI, Apr 2008
"Great customer service and the equipment was in excellent
condition! Liz is great to deal with. I highly recommend using their rental
services to anyone who is travelling with a little one! Two thumbs up!" Thanks again Liz! Twyla, Nov 2007, Lethbridge, AB " Loved, loved, loved your service! I actually gave your brochure to a lady staying in the same building whose friend and daughter with baby want to come to P.V. at Christmas. We also raved about you to anyone we met with a baby on the Malecon! Geoffrey absolutely loved the jumperoo and the crib with the custom mattress had him sleeping through the night from day one, so thank you very much." Thanks- “It was great. Equipment was waiting for us, and it was exactly what we expected. We would definitely use your service again. In fact, my wife and I both commented on how convenient it was, as we watched the other families check their strollers at the gate.” Thanks- "I am so glad that I found out about your company on the internet. Me and my family have no words to start to thank PVV Baby for it's service provided. Having your services available in Puerto Vallarta made a huge difference in our vacation. The ordering process was a breeze. The toys were great! Our 10 moths old baby loved each and everyone, they were appropriate for his age and gender. The bathtub was brand new as the umbrella stroller, high chair and exersaucer. The fact that we arrived in a different city from a quite long flight and not have to go shopping for food, diaper and wipes, was simply fantastic! We just enjoyed the convenience of arriving at the hotel and having everything there waiting for us. The equipment security deposit was refunded even before we arrived home. Summarizing, thank you very much Liz and xxxxx for your professionalism. If you expand your services to anywhere else in the world, PLEASE let us know." Thanks- ” We had an awesome rental experience with your company. First of all, the equipment was clean and well-maintained. It was so much easier to fly down without having to drag along a bulky carseat and pack and play. Most importantly, I was highly impressed with the level of flexibility of customer service you provided. Not only was your refund policy more than fair when I thought I had to cancel at the last minute, but you also were extremely accommodating when I re-booked my flight and needed the equipment after all. Then, when we were checking out, you again were flexible as my son was napping, so we didn't return the pack and play right at check out, but a couple hours later. Overall, the customer service was professional and personable. You really understand the challenges of traveling with children, and work to ease the strain as much as possible! Thank you so very much for your flexibility and great service. It really helped us relax and enjoy our vacation. I will definitely refer your company to my friends (and their babies!) when they travel to PV." .
Lara, Kirkland, WA, Apr 2008 ” Thank you so much! It made such a difference to have those familiar items for our little one."
Kent, San Jose, CA, Mar. 2008 ” Things were great with the vacation and your company definitely added to that. Having the items rented, and waiting for us eased a lot of worry about packing and more importantly transporting. We would definitely use your company again if heading back to PV. The payment and deposit refund system were incredibly easy. We had our refund before we even got home! Now that is speedy and great customer service. Thanks for everything, you have been mentioned and recommended to many!" .
Jana, Fort McMurray, AB Mar 2008 ” Thank you so much for the rental equipment you supplied for us during our trip to Puerto Vallarta. The supplies were easy to order and delivery and pick up was exactly on time. The equipment was in excellent condition and very clean. Our son loved having different toys to play with and the ones you sent were in "like new" condition. The mattress covers and sheets for the crib were a great touch and we really appreciated having them. Having a high-chair in our room was a life saver and not having to hold a baby through every meal made meal times much more relaxing.Thanks again for your excellent service. We found you very professional and would recommend you to anyone traveling to Puerto Vallarta with kids.”
Angela , Mar. 2008, Regina, SK
” As for our experience with your rentals, where do I start? We rented six pieces of equipment for two families, and we all agree we were absolutely stunned by the outstanding quality of everything we received. Everything was in immaculate condition, incredibly clean, and in great working condition. We were asked several times where we got everything as we sat by the pool with the youngest baby happily napping in the swing or hanging out with us in the bouncy chair. Passerbys were amazed with "how much stuff we brought" and were even more amazed when they learned we rented it from a nearby business. There is no way possible we would have brought the same amount of stuff we rented from you. We would have brought only the bare minimum which would have meant leaving many of our "creature comforts" behind. When you are on vacation for two weeks, it is so, so nice to have those comforts of home with you and know your kids will not miss a thing. I don't have one single word of complaint or recommendations for better service I could offer. You showed up right on time for both the delivery and pick up of goods, which meant so much to us. You have been incredibly responsive to every question and request, and have truly gone above and beyond the call of duty in making sure we felt taken care of. I don't receive the level of service here at home that I received from Puerto Vallarta Vacation Baby. It was AMAZING!" Thanks for making our trip so much easier.”
Tabitha ,Calgary, AB, Mar. 2008
"The crib and bedding worked out great for us and was a life saver since our hotel ran out of cribs! Thankyou for being patient on the payment since we hadtrouble with PayPal."
" We had an excellent experience with PVV Baby. You were a pleasure to work with from our initial questions through our visit. Thanks for making things so much easier for us. Also, I have to say again how much we loved those bigger play pens with the custom mattresses. Wow! That is the best sleeping we have ever had while traveling. So different from trying to get little ones to go down on those cardboard pack-n-play floors. I also really enjoyed meeting Liz during the pick up. I would love it if you could email me the names of those smaller towns that you recommended for our next visit. I want to start researching now. We are already talking about a month-long stay next February!"
" Puerto Vallarta Vacation Baby was great. Our experience with your company could not have been anybetter. The equipment was there when we arrived to thehotel in perfect condition!! It looked brand new!Thanks for helping to make our vacation wonderful." Thanks- " Thank you again for your prompt delivery/pick up and set-up (beat our expectations!!). The equipment was great. You provided us with more than enough sheets and other necessities and we will DEFINITELY be using you again." Thanks- " Thanks for the great service. The equipment worked out just fine. And knowing that it would arrive on time was a great relief when things here in Mexico tend to get a bit out of wack." Dee Dee, Feb 2008, Puerto Vallarta, MX " I love that you have this service available - I appreciated not having to worry about picking or dropping anything off - it just arrives at your destination. It does not get much easier than that!! I thought your equipment was exceptionally clean, modern and all made for a happy baby. " Lea, Feb. 2008, Calgary, AB " Thanks Liz and xxxx, Your service was fantastic. It was great to have the pack and play for our 4 month old son to nap in by the pool. My only regret is that I didn't rent more stuff! I will definately use your service the next time I go to Puerto Vallarta and will recommend you to friends. " Robyn & Brent, Feb 2008, Vancouver, BC " Thanks so much for the quick refund! We were so pleased to find out about your rental service and we were extremely happy with the condition of the equipment we rented. Everything was very clean and in great working condition. Having it delivered and picked up from our doorstep made our trip to Mexico all that much easier and you can bet we will be referring you to anyone we know heading to Puerto Vallarta/Bucerias. " Thanks again!!!! Phyllis, Kevin, Zachary and especially Baby Dawson, Feb 2008, Calgary, AB ” I wanted to say that we were really impressed with the service you offered. Even if I didn't have the chance to meet you, I had no worries about delivery and pick-up of the items. The price was right, and the items were just like we have at home. Made our holiday as great as the sunshine we had for the week."
Jay, Feb. 2008, Gatineau, QB "We had a great experience with Puerto Vallarta Vacation Baby! They were very professional, courteous and prompt. The equipment was in great condition and the toys they provided my 16-month old were an absolute hit! I would use them again without question!"
Sheila, Feb 2008 Hawthorn Woods, IL As published in the Vallarta Tribune, Issue 571, March 16 – 22, 2008 Letters from Readers Column “Recently we had the wonderful experience of using Puerto Vallarta Vacation Baby to rent baby furniture for our 15 month old granddaughter who came to visit for a week. What a wonderful service they provide! The equipment they brought per our order was in perfect shape and all sanitized. The pac ’n play came with sheets sealed individually, and enough for a new one each day. The toy package was age-appropriate and Rachael loved her “new” toys. The delivery and pick-up times were our choice, based on our convenience, and were exactly as requested. Liz and xxxxx are running a “first class” operation. I am grateful for their presence here in PV." Sandy, Puerto Vallarta, Feb. 2008 "Thank you so much for everything. Your service was excellent and it made life much easier for us in that our grandson had everything he needed and we didn't have to carry it all there especially as they were coming from Vancouver and we were coming from Toronto. We all had such a wonderful time at the resort that we are hoping to come back with everyone in the future and we shall definitely keep you in mind and I will also be happy to recommend your company to our friends who will be going to Puerto Vallarta."
Thanks for everything! Magda, January 2008, Toronto, ON ”We're safely back in freezing Michigan and missing Puerto Vallarta already. Thank you so much for your service of the baby high chair. I don't know what we would have done without it! I trust that you were able to pick it up yesterday at the concierge desk. Arturo said he would call you to tell you to find it there--just where you had left it. He was the best--made lots of arrangements for us. Thank you again and I'll keep your number for another trip to PV or for any friends who might be going there.”
Sincerely, Diane, January 2008, Michigan ”I appreciate all your help. Your service was excellent. You were extremely punctual regarding all functions including answering questions, returning fees, etc. I have no criticism of your service what-so-ever and look forward to using it again. I will also make sure to pass on your name in the future.”
All the best, Suzanne, January 2008, Garibaldi Highlands, BC More of what our customers are saying.....
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